Terms of Services are:
Eco-Friendly Products:
Select eco-friendly products that are available all the time or we can use your products if you prefer!
Prices:
All prices depend on different things like how long it takes to clean, the amount of furniture to dust, if the windows are going to be clean, etc. Most of our cleanings are completed well before the maximum time limit. However, some homes require extra attention to provide a complete cleaning service. The rates to clean the home are based on the following assumptions of maximum cleaning time for a 1-person team. Please feel free to call us and we will be glad to come to your house and give you an estimate of the cleaning service and also explain all the areas that we will clean depending on the service that you choose
Satisfaction Guarantee:
Your satisfaction is guaranteed. If you are not completely satisfied with any part of your service we will return to your home to re-clean the area/task. This will not apply if you are home upon completion. If you are home and notice that the cleaner overlooked something please don’t keep it to yourself! Feel free to ask them to re-clean the area or call our office before the cleaner leaves your home and we will be happy to take care of it right away. Your satisfaction is our priority.
Palm Springs, Cleaning Services will not be held responsible for the repair or replacement of items broken or damaged due to pre-existing wear and tear, incorrect installation, assembly, or usage.
Appointment Arrival Time Windows:
If you wish to be present during the cleaning visit, please be advised that we provide arrival windows of about 30 minutes, such as between 8:00 AM – 8:30 AM or 10 am – 10:30 am. Many things can affect our schedules, such as cancellations, lockouts, Traffic, etc. If we happen to be running late to your appointment you will be contacted as soon as possible and provided with a new expected arrival time.
Lifting:
We love our crews and want to watch out for their safety, so they do not use tall ladders or move any heavy furniture. These types of activities put maids in danger of back injury or could even damage something in your home such as scratches on your wood floors. If you would like us to clean behind appliances (such as behind or under refrigerators, ovens, sofas, or other furniture), please move it prior to the cleaning visit to allow access to the area.
Pets:
While the crews will do the best they can to be aware of the Customer’s pets, the Customer will be responsible for watching and managing any pets during the cleaning process.
Lock Outs:
A $30 fee will be assessed in the event that our cleaning associates arrive and are unable to access the premises. This fee is in place to cover expenses they incur for lost travel time and fuel.
Late Cancellations:
Any appointment canceled less than 12 hours prior to the scheduled appointment time will be subject to a $30 cancellation fee. To the same effect, if cleaning is canceled or rescheduled by us without reasonable notice we will provide a discount to the client for the cleaning job.
Changes To Requested Services:
Any changes to the Service to be provided must be agreed upon by Palm Springs Cleaning Services. Prior to the Service schedule, if the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first call the office. The Cleaner is not authorized to agree to any changes to the Service being provided. The Customer must not request such changes directly from the Cleaner. All communication has to go through our office.
Job Quotations:
The actual price payable by the Customer is calculated on the total number of rooms in the household. Any price quoted by us is an estimate only based on our company experience, without inspection, and based on information provided by the Customer. If when the crew gets to the job and it is apparent that the actual cost of the Service will exceed the quote provided by Palm Springs Cleaning Services (i.e. more bedrooms than originally reported, actually a Move In/Move Out job, etc.), Additional fees will apply.
Payment Terms:
The Customer agrees to pay the price quoted in full at the completion of the service we take all payments in checks (Zelle), cash (Zelle), and credit cards (Venmo)
No Hire Policy:
When entering into an agreement for services you agree not to solicit or hire any of the staff members introduced to you for any services. If you are found to have solicited one of our staff, be advised that our referral fee is $2,500 payable immediately upon employing our staff for any services in your home or business, and also your maid will be terminated immediately as they will also be in breach of their own non-solicitation agreement.
Quality Control:
Our quality control consists of making home inspections and phone calls. A supervisor may also elect to contact you or meet you at your home after our cleaning team leaves. We believe that reviews and customer contact is the best way to help improve our high standards. You may also benefit from a satisfaction survey. We always appreciate your feedback.